Fundamentals

We deliver the unexpected at every interaction with clients. Our ability to serve, respond, and focus on relationship cultivation keeps clients engaged. In our service-driven environments, the client experience is our most valuable asset. We build our entire business and team around the client and surprise our guests with quality moments that make them feel genuinely cared for. To foster a VIP experience, we learn about our client’s individual preferences and special interests and keep our eyes and ears open to every little tidbit of information clients share about themselves. We design specific refinement plans that “wow” our clients.

Our human-centered design approach to interior and exterior architecture emphasizes human experiential needs. The environment is scientifically proven to influence our mindset, well-being, and behavior. Recognizing this influence on human experiences, we carefully design spaces that consider all sensorial, cognitive, emotional, social, and behavioral effects triggered by environmental cues. We maximize our client’s in-store evaluation and perception of the environment in different settings, which results in their intention to stay, explore, and interact.

We offer experiences that combine premium content and technology to immerse people in new worlds in real life. By using new, advanced technologies that enable connectivity, interactivity, and personalization, both in-store and digitally, our clients are at the center of the experience. Our immersive entertainment creates memorable moments through audiovisuals and stories that inspire broader and deeper emotions. Through these experiences, we form a more profound connection with our customers.

We understand the impact of culinary experiences on customer experience and prioritize it. People expect a lot, but sometimes it’s what they don’t expect that leaves a lasting impression. In our showrooms and locations, we greet our clients with top-of-the-line items they can enjoy during their visit. Our collection of covetable gourmet gifts, immersive food and unique drink experiences from our finest in-house chefs and artisans, take our customer experience to the next level and leave long-lasting memories you can usually find only in Michelin-Starred restaurants.

Our managers and staff are experts and brand champions. At HGB Group, employees are passionate about the services and brands they represent and know all the details and qualities about them to better serve and advise clients. This corporate value alone draws people closer to brands, increases trust, and elevates the group's reputation. By aligning internal leadership, management, and staff, our culture plays a vital role in shaping brand experiences that are consistently meaningful to customers.

Our management and operating procedures fully rely on digitally-driven systems to guard and boost the Group’s expansion plans. Digital management is our commitment and core priority throughout our operations and branches, since it ultimately increases brand awareness, acquires additional customers, and improves our reputation online and offline. Our management is backed by modern technological measures to simplify managing work and support the Group's behavior.

We welcome families and aim to inspire the future generations. Our business case is clear: Investing in family-friendly environments elevates customer experience and inspires new generations. The next generation of young citizens will create jobs, not seek them. That will require imagination, empathy, resilience, and entrepreneurship. We intend to inspire the upcoming generations with spaces and initiatives that promote their skills and thinking to build better opportunities for themselves and their communities.