HGB Group is a private local Cambodian investment and holding company specializing in automotive, F&B, retail and luxury goods by bringing internationally renowned brands to the country. Now we are looking for dynamic and qualified candidates to fulfill the position:

Supervisor ( 值班经理)


Job Description

  • 协助餐厅店长面试,选拔,培训,监督,咨询和纪律。
Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• 在用餐期间监督楼层,以确保所有客人互动都能满足所有服务标准和服务步骤。
Supervising the floor during meal periods to ensure that all of standards and steps of service are met through all customer’s interactions.
• 确保清理清单,请购单和适当的开放和关闭功能正在完成。
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• 以口头和书面的方式有效沟通,为员工提供明确的指导。
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• 在必要时观察表现并鼓励改进。
Observe performance and encourage improvement where necessary.
• 确保每天都在遵循培训材料中作为轮廓的所有服务步骤。
Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• 与推广餐饮设施和服务积极互动。 解决问题,使有关各方满意。
Interact positively with customers promoting restaurant facilities and services. Resolve problems to the satisfaction of involved parties.
• 与客人和员工沟通,彬彬有礼,明确沟通,协调和备案。 在餐厅举办特别活动,例如招待会。 与各部门保持关系,出席有关会议。
Communicate with customer and employees with polite and in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all of departments and attend relevant meetings.
• 在整个设施和厨房区域进行视觉监控并采取行动,确保食品质量和服务水平。
Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards.
• 每天保持餐厅内的清洁。
Maintain cleanliness of all outlets on a daily basis.
• 征求客人对所有服务、食品和饮料的反馈意见。
Solicit feedback from customer concerning the service and food & beverage offerings in all outlets.
• 与店长紧密合作,协助店长检查每月食品、饮料和财政。
Work closely with the Operation Manager, assist the Operation Manager to check the food & Beverage and Finance in monthly inventory.
• 确保所有日常和月度报告和及时详细地提交。
Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• 协助店长以及与营销和社交媒体经理密切合作,确保及时完成所有促销活动和抵押品更新(包括社交媒体和网站信息和菜单更新)。
Assist the Operation Manager and working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (Including social media, website information and menu updates) are done in a timely matter.
• 协助店长策划和设置特殊活动。
Assist the Operation Manager in planning and setting up special events.

Job Requirements

  - Good command in English and Chinese
- Experienced in restaurant/outlet management
- Flexible, humble and leadership
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