Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
Supervising the floor during meal periods to ensure that all of standards and steps of service are met through all customer’s interactions.
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
Observe performance and encourage improvement where necessary.
Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• 与推广餐饮设施和服务积极互动。 解决问题，使有关各方满意。
Interact positively with customers promoting restaurant facilities and services. Resolve problems to the satisfaction of involved parties.
• 与客人和员工沟通，彬彬有礼，明确沟通，协调和备案。 在餐厅举办特别活动，例如招待会。 与各部门保持关系，出席有关会议。
Communicate with customer and employees with polite and in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all of departments and attend relevant meetings.
Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards.
Maintain cleanliness of all outlets on a daily basis.
Solicit feedback from customer concerning the service and food & beverage offerings in all outlets.
Work closely with the Operation Manager, assist the Operation Manager to check the food & Beverage and Finance in monthly inventory.
Ensure all daily and monthly reports are detailed and submitted in a timely matter.
Assist the Operation Manager and working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (Including social media, website information and menu updates) are done in a timely matter.
Assist the Operation Manager in planning and setting up special events.
|- Good command in English and Chinese
- Experienced in restaurant/outlet management
- Flexible, humble and leadership